Help

Help Center.

Answers to the most common questions about Lune.

Getting started

Create your account

Download Lune from the App Store, then sign in with your Apple ID or create an account with your email. Enter your cycle length and the date of your last period to get started.

Set up your profile

Tell us your dietary preferences and restrictions (vegan, gluten-free, allergies, etc.) in the Profile tab so Lune personalizes your recommendations from day one.

Cycle tracking

Lune automatically knows where you are in your cycle. Mark the first day of your period via "My period started" on the home screen to keep tracking accurate.

Recommendations

Meals and tips are generated based on your cycle, how you feel and your tastes. The more you use the app, the more relevant they become.

Account management

Delete my account

You can delete your account and all your data at any time :

All your data will be permanently deleted within 30 days.

Manage my subscription

Your subscription is managed through Apple's App Store :

Restore my purchases

If you've changed phones or reinstalled the app : open Lune → Profile → Settings → Restore my purchases. Your active subscription will be recognized automatically.

Frequently asked questions

How does the wellbeing score work ?

The wellbeing score is calculated from what you log each day (energy, mood, comfort...). It gives you an overview and helps you spot trends over time.

How does Lune choose the meals it recommends ?

Lune cross-references your cycle, how you feel and your food preferences to recommend matching meals. The system learns from your feedback and refines over time. Your data is never shared with external services.

Does Lune replace a healthcare professional ?

No. Lune is a wellness tool that helps you eat better with your cycle. It's not a consultation tool. For specific health concerns, consult a professional.

Is my data protected ?

Yes. Your data is stored securely. We don't sell it to anyone and don't use it for advertising. See our privacy policy for more details.

Does the app work with an irregular cycle ?

Yes. You can adjust your cycle length in your settings at any time. Lune adapts and the recommendations follow.

How do I get a refund ?

Purchases are managed by Apple. To request a refund, go to reportaproblem.apple.com or contact Apple Support.

Does Lune connect to other apps ?

No. Lune doesn't connect to Apple HealthKit or any other application. All data is entered directly in the app.

Didn't find your answer ?

Our team replies within 24 hours, Monday through Friday.

Contact support

support@lune-app.com